Frequently Asked Questions
Here are some answers to popular questions about our brand and products.
Shipping & Delivery
How long will it take to get my package?
The timeframe for receiving your products can vary based on several factors, including the type of product ordered, the shipping method selected, and your geographical location. Generally, once an order is placed and processed, standard shipping may take anywhere from 3 to 7 business days for domestic deliveries.
Expedited shipping options are often available for those who require faster service and can reduce delivery times to 1 to 3 business days. For international orders, please note that delivery could take longer due to customs clearance processes and varying transit times depending on the destination country.
How much does it cost?
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Do you ship internationally?
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What shipping methods are available?
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How do I place an order?
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Returns & Refunds
Do you offer refunds?
Yes, we offer full and partial refunds. Please enquire for more information about our Refund policy.
How much can I get refunded?
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund. In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.
How can I cancel or change my order?
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Who should I to contact if I have any queries?
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Warranty & Repair
Do you offer warranty for your products?
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
Who should I to contact if I have any queries?
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How much does extended warranty cost?
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Payments & Safety
Do you accept online payments?
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
What forms of payment do you accept?
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.